Negresco hotel.. bed bugs.

My husband and I checked in on May 28. We got a room with a nice view to the Promenade des Anglais.
That evening we went out for Dinner and got back to the room by 10:00 pm. Since we had flown all the way from Mexico, we both went to sleep fast!
At around 2:00 am my husband got up to the bathroom, and found out there were little animals in his shirt! He turned on the lights and we found the bed was infested with these little bugs! There were bugs all over the bed!
My husband called the reception and asked to be changed to another room, they told us there were no rooms available!
After 10 minutes, a guy showed up at the room to confirm what we were saying! He had brought insecticide! What were they thinking that we would sleep in the same room after they used this??
Anyways, after they saw all the bugs suddenly there was a room available for us, and we were moved!
We both took a shower and after checking the room was bug-free, went to bed again!
The next day, I woke up with bug bites all over my neck, arms and hands!! They were very itchy, red, and swollen!
My husband appeared to be ok, but the next day started getting the same reactions!

We went to talk to Bruno (A manager at the Hotel) he offered not to charge us for that one night, and they offered to pay for the medical expenses that could arise.
They called the Hotel Doctor so that I could be sure what my condition was, and confirm that these were harmless bites. The doctor prescribed some medicines and cream, and gave me a shot of cortisone.

We did some research on the web to try to confirm what bugs these were, because the Hotel would not even try to find out what animals they had in their Hotel´s beds!  They were bedbugs, and most of the times transmit very dangerous diseases.

The Hotel said they would contact us and so far they have not!! The least we expected is that the Hotel finds out what the animal is!!
We never expected that a 400 euros per night Hotel, with the reputation of  Negresco would be managed by such a team of careless and rude managers.

One thing is certain, we are never coming back to that Hotel again. No matter how many free nights they give us!!
A member of “The Leading Hotels of the World”?? Are you kidding?? The pillows are terrible, the sheets are old! etc…
We stayed at the Fairmont In Monaco the next days… that is a Leading Hotel of the World!!!Veronica Malo

San Luis Potosi, Mexico

Mr. T

It’s certainly a terrible experience, Our Traveler Minds has made some research about the cleaning of this Luxury hotel, they found out there has been many other complains about the cleanness of the hotel.  We have contact the hotel manager and explained how there has been some readers complaining about the careless employees and the old curtains and carpets they have in some of their rooms.  They told us they have been renovating most of the rooms and they were very disappointing for what happened to some of our readers.  We are also making the complain with the “The Leading Hotels of the World” group to let them know how is the service at Negresco.  We recommend our readers to make a quick search about your hotel destination and find out what other people are saying.

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Mr. T offers free service and advice for travelers who have had bad experiences at their hotels, restaurants or other facilities. contact@travelerminds.com